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With over 80 years experience in Residential Moving and a robust network, AMJ Campbell provides clients with the expertise and reach required to deliver a consistent, high quality residential home delivery on a national scale; “One Network, One Company, One Solution”. AMJ Campbell Home Delivery is committed to ensure all customers receive a home delivery experience that strengthens the client’s brand reputation in the marketplace. Should your product require additional installation, AMJ Campbell installation services can be utilized as a one-stop shop to further satisfy your customers. The following are a few more benefits you will enjoy while working with AMJ Campbell:
A specific customer service representative is assigned to each client to work directly with all customers, minimizing the chance of missed deliveries.
Multiple Levels of Service
With AMJ Campbell, you can choose the service level which best meets the need of your customer whether it be one dedicated technique or a variety. AMJ Campbell has experience with the following final mile delivery service levels as well as everything in between:
- White Glove – Deliver the purchased product into any room of the home chosen by the customer, remove the item from the wrapping, complete set up and installation of the item and removal of the packaging from the home so the customer is able to use the item immediately with no clean up.
- Room of Choice – Allow the customer to choose any room of the home for the Home Delivery team to place the purchased item into which remains in the original packaging.
- Threshold – Place the purchased product into the closest room of the threshold so it is away from the customer’s entry way. The product remains in the original packaging.
Vehicle Tracking & Communication
All home delivery vehicles are equipped with GPS devices, allowing the customer service representative to see where the driver is located at any given time and communicate accordingly to the customer. All home delivery drivers are provided with a cell phone for immediate contact and instant issue resolution.
Background & Abstract Checked Employees
Customers can feel safe knowing all home delivery drivers and helpers are background checked and professionally trained with experience working in the field. Also, driver’s abstracts are collected and analyzed regularly to monitor driving performance.
AMJ Campbell uses the best software available to manage all home delivery orders, providing staff and clients the ability access customer order details, flexibility with customer communication preference (call, email, text), provide efficient communication with customers via automated confirmation calls with the option to be transferred directly to a customer service representative should the customer desire to do so, review the delivery status in real-time, view completed deliveries via inserted photos from the driver after each and every customer’s order, view AMJ Campbell performance based on surveys completed by customers post delivery and many more.
With access to the software currently in use, clients are able to view reports at their leisure, showcasing effectiveness, efficiency, customer satisfaction as well as any customer data. Digital invoicing is also an available service via AMJ Campbell services.
To learn more about the benefits of working with AMJ Campbell on your Home Delivery Services, contact us today!
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