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Helpful Tools

Managing Your Overseas Move in 6 Easy Steps

1 – Organize your belongings

Establishing the size of your shipment is the starting point for all pricing and shipping options.  You can either send us a list of the items you wish to ship or in many cases, we can conduct a pre-move survey in your home to determine your needs.

2 – Set a schedule

Tailoring a shipping schedule that makes sense for you is an important part of our service.  Options include shipping by air, sea or road.  Our sea consolidation program is a cost-effective solution to some parts of the world.  Check out the Transit Time Information section for more details.

3 – Protect Your Belongings

Protecting valuables in transit is what we do best. Clients are welcome to do some packing themselves, but there are some customs and insurance implications. Our international crew can provide full service to ensure maximum protection.  We’ll outline all the steps you need to take to keep your possessions safe. You can learn more on our Safe Packing section.

4 – Ship, Clear Customs, and Deliver

We’ll handle collection of your shipment at the port/airport, customs clearance, delivery to your new home, unpacking, removal of packing materials, and a final check-in to ensure everything is perfect.

5 – Store Your Belongings

We can provide safe short- and long-term storage service at your point of origin or destination — always in immaculate, climate-controlled and secure facilities.

6 – Insure Your Shipment

Transit protection coverage is available to further safeguard the financial investment you have in your belongings. Visit our Insuring Your Shipment section to learn more.

* Specialty Services 

Our team can also assist with orientation & settling-in services, handyman, valet, cleaning, electrical, piano moving, and crating services to make your transition as smooth as possible.

Customs Information

An integral part of our service includes providing up-to-date customs information so you know what to ship and the process involved.  Typically, your shipment will undergo an export protocol for the country you are leaving and we will take care of those details for you.  In all cases, customs clearance is required when your shipment arrives at destination.

The customs documentation requirements are ever-changing and accuracy is critical to ensuring the smooth transition of your belongings from one country to another.

This is an important part of your move which can not be left to chance and your AMJ Campbell International move consultant is the best expert to guide you.

Safe Packing

The goal is to minimize any wasted space and to reduce movement while the shipment is in transit.

A coffee table, like all furniture items, is protected on all sides. All seams are fully sealed to ensure cleanliness and optimal protection.

Dishes are individually wrapped and then loaded upright in bundles.

This Indonesian bench sits on a cardboard base to protect the ornate legs and will then be wrapped in our overseas pads.

Packing is what we do best

We use breathable, multi-layered materials pads and correctly sized cartons to tightly pack and protect your items from any movement throughout transit. Modular cartons stack neatly without wasting space, and proper loading ensures safety for the cargo while minimizing shipment size to save you money.

Furniture & Unique Items

Furnishings and odd-shaped items like sports equipment are specially wrapped so that every surface is padded and protected. Our materials are engineered to withstand the constant friction that can occur when items are in transit.

Extra Protection

High value or fragile items may need extra protection in the form of a wooden crate. We take careful measurements, accounting for the padding we first apply, and build a custom wooden box specific to the dimensions of the piece.  If an item needs to be dismantled, we can do so for you — unless you prefer to do it yourself.  We’ll also take pictures or make diagrams to assist our overseas partner in the re-assembly at destination.

Inventory Control

Labeling and inventory control is critical for customs clearance, insurance purposes and your peace of mind.  Before we leave your home, a numbered and descriptive packing list is carefully created to account for all the pieces in the shipment.

Loading Your Shipment

Movement is the enemy where international transit is concerned.  Loading your shipment isn’t just about transferring items into a container or shipping crate — it’s all about securing each article in the safest possible manner.  In fact, loading a shipment is no different than how we pack a carton of dishes: flat pieces are loaded together on their sides, heavier items are placed at the bottom, and lighter articles on top.  All gaps are filled, particularly in between irregularly shaped items.

Transit Times

Your treasures, schedule, budget and concerns are unique. Our strength is knowing how to coordinate your needs, anticipate changes, keep you informed and reduce the natural stress around moving. Tailoring a shipping schedule that makes sense for you is an important part of our service.

As an example, if your goods will be shipped in a sea container, most steamship lines offer a weekly departure from Canada. Though we’ll need to add some time to get your belongings packed and delivered to the shipping terminal and then cleared through customs and delivered at destination, here are some typical transit times from Toronto, Canada:

Air shipments are much faster and typically take 8 – 12 days.

Customs clearance formalities will take place after the shipment has arrived.  The timing is different in each country and we will be sure to clarify this information based on current timelines as well as your immigration status at destination.

If you are shipping your belongings to the UK, or Australia you may be interested in AMJ Campbell’s consolidation program.  This can be a cost-effective method of transporting your goods when you are not in a hurry to receive your goods.   We look forward to telling you more!

Insuring Your Shipment

Why is Transit Protection needed?

Despite our very best efforts to protect your belongings in every possible way, there are inherent risks when shipping overseas.  We are at the ready to help you select the right transit protection coverage to further safeguard your belongings against an unforeseeable event.

How is Coverage Arranged?

Assigning a value to the belongings you intend to ship or store is your first step.  We have an easy to use form and all of the details are outlined in our free Insurance Guide.  We have several options and will spend time detailing these so you can select what is best for you.

  • Consider the replacement cost at destination for best protection.  Vehicles are different and should reflect the “blue book” or market value.
  • Under-insuring items can result in a reduced or pro-rated reimbursement by the insurance company in the event of a claim.
  • High valued items (anything in excess of $3,000) may need a statement of value such as an appraisal or purchase invoice.

Restricted Items

Any dangerous goods such as propane tanks, paint, thinner, matches, aerosol cans, fire extinguishers, nail polish remover, fertilizer, many cleaning products or any other corrosive, explosive or flammable material must not be included in any shipment.

Please ask us about shipping food, even dry goods, alcohol, dried flowers, human remains (ashes), animal products, items for commercial use, weapons (even ornamental), vehicles or firearms.

Shipping prohibited items can result in the cancelation of the insurance cover, the seizure of the entire shipment, costly delays, fines or worse.

Planning Guide

Helpful Tips Prior to the Move

  • Clean off all soil & debris from outdoor furniture, planters, shoes, sporting equipment, bikes
  • Thaw freezer and allow to dry well in advance of the move
  • Disconnect all appliances and electronics
  • Dispose of hazardous waste
  • Reserve piano tuning or furniture refinishing until after your move
  • Complete valued inventory for transit protection
  • Submit customs forms including photocopy of passport/visa and vehicle documents
  • Provide your new contact details to AMJ Campbell International

Helpful Tips for Moving Day

Plan your day(s) so that you are at your residence throughout the packing and loading.

  • Children and pets may be uncomfortable with the disruption at home and are oftentimes happier elsewhere.
  • Let the crew know if certain items should be dismantled or packed last (i.e., beds if you are staying overnight).  Ensure towels used on your last day are thoroughly dried (and not forgotten in the dryer) before being packed.
  • The movers will number each piece and prepare a packing list for each component of your move.   It is your responsibility to review this thoroughly to ensure the right articles are included in the correct shipment.  A copy will be provided which requires your signature.
  • A vehicle condition report will be prepared noting existing damage and the odometer reading.  This must be signed by you and a copy will be provided.
  • Before the movers leave, take one last sweep through the house to make sure nothing has been left behind. Check all rooms, closets, the attic, the basement and cupboards. It is important to remember that any items left at the old residence are not insured under our policy.

Helpful Tips for Delivery Day

The most important aspect of the delivery is to ensure all goods are received.

  • As the items are carried into your new house, check them off on your copy of the packing list noting which cartons were unpacked by the mover.
  • Missing or damaged items should be clearly noted on the delivery documents and signed by you and the crew foreman.  This is critical should a claim be submitted.
  • If you are taking possession of a vehicle, inspect it carefully and note any change in condition on the delivery documents at the time of delivery.